Do you have some Questions?
Welcome to your new Customer Support Center
Booking Information
How can I register for a trip?
By visiting our website, look at our schedule and choose the trip you like, then fill out the form. For any questions, contact us and we’ll be happy to assist you.
When will my booking be active?
We’re always working to get your bookings quickly as we can. Most bookings will be active within 2-4 business days, though there may be some delays around the approval and payment confirmation periods. You’ll get a notification when your booking has been approved.
Do I get to have a receipt of my booking?
Yes of course. All successful payment transactions are given an e-reciept on email. You’ll get a notification when your booking has started its journey of payment confirmation.
For bookings online, we accept the following:
a. MADA
b. STCPay
c. GooglePay
d. ApplePay
e. Visa and Mastercard
I’m having trouble with my part, what should I do?
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
How long does it take to ship to me?
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
What is a Refundable Core Deposit?
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
Where do you ship to?
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
How long do I have to send back my core?
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
Where do I return my core?
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
Adventure Information
We have trips that have different difficulty levels to suit everyone. All our trips require some physical effort, but you don’t have to be an athlete to join.
What’s the minimum age to join your trips?
Generally, no age limit on all our adventures as we do trips designed for families, so you can enjoy the adventure with your parents/children. However, due to the nature of some specific adventure activity, we recommend suitable minimum Ages.
What do I need to bring with me on the trip?
This depends on the nature of the trip, every trip has its own list. You can see it on the booking page
Yes, we have equipment available for sale (sleeping bag, sleeping mat, pillow, tents, scarf).
Yes, but we can arrange an all-ladies trip or all men trips.
Are there bathrooms on the camp site or on the adventure location?
Some trips won’t have access to bathrooms during the trip, other than maybe a stop at a gas station along the way. The rest of the time, we’ll be in the wilderness.
Will there be porters to carry my things for me?
No, you must carry your personal belongings.
What happens if there’s an emergency?
Our guiding team will take any immediate actions if needed.
Where do you ship to?
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
How long do I have to send back my core?
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
Where do I return my core?
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
warranty
When will my order ship?
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
When will my order arrive?
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
Can you leave my order outside my door?
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
Where do you ship to?
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
What payments do you accept?
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
What payments do you accept?
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
I’m having trouble with my part, what should I do?
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
How long does it take to ship to me?
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
What is a Refundable Core Deposit?
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
Where do you ship to?
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
How long do I have to send back my core?
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
Where do I return my core?
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.