privacy policy

Ghamra Tourism and Adventures

Last Updated: October 23, 2025

1. Introduction

At Ghamra Tourism and Adventures, we are committed to protecting the privacy of our clients and visitors with the highest standards of security and transparency. This policy outlines how we collect, use, and protect your personal data when using our services and booking our tourism and adventure trips.

Contact Information:
Phone: 0555019341
Email: info@ghamra.sa
Kingdom of Saudi Arabia

2. Data We Collect

We collect the following data to provide the best tourism experience:

A. Basic Booking Data:

• Full Name

• Phone Number and Email

• Date of Birth

• Number of Individuals (Adults and Children)

B. Health and Safety Data:

• Food Allergies

• General Health Condition

• Any Mobility Restrictions (to ensure safety in activities)

C. Payment Data:

• Credit Card Details (we do not retain them)

• Preferred Payment Method

D. Preference Data:

• Desired Package Type (Sukoon, Nabdh, Turathuna, etc.)

• Preferred Dates

• Tourism Interests

E. Technical Data:

• IP Address

• Device and Browser Type

• Visited Website Pages

3. How We Use Data

We use your data solely for the following purposes:

• Processing Bookings: Organizing trips and confirming appointments.

• Ensuring Safety: Customizing activities according to health status.

• Communication: Sending booking confirmations and updates.

• Service Improvement: Analyzing feedback to develop packages.

• Promotion: Sending special offers (can be unsubscribed from at any time).

• Statistics: Internal reports to improve performance.

4. Data Sharing

We never sell your data. We share data only with:

5. Data Security

We protect your data using:

• 256-bit SSL encryption for all communications.

• Secure servers within the Kingdom of Saudi Arabia.

• Daily encrypted backups.

• Strict access policies for employees.

• Full compliance with Saudi Personal Data Protection Laws (PDPL).

• Quarterly security audits by global firms.

6. Data Retention Period

7. Your Rights Regarding Data

You have the full right to:

• Access your personal data.

• Correct any incorrect information.

• Delete your data (Right to be Forgotten).

• Object to promotional messages.

• Transfer your data to another entity.

• Restrict data processing.

To claim your rights:
Phone: 0555019341
Email: info@ghamra.sa
Guaranteed Response: Within 48 hours

8. Cookies

You can manage cookies from your browser settings.

9. Children’s Privacy

• Our website is not intended for children under 13 years.

• We do not knowingly collect children’s data.

• Child booking requires guardian consent.

10. Complaints and Privacy Violations

In case of any complaint:

Complaint Steps:

1. Contact us immediately at 0555019341.

2. We will respond within 48 hours.

3. Full investigation within 7 days.

4. Appropriate compensation if error is proven.

Official Reporting Bodies:

• Saudi Data and Artificial Intelligence Authority (SDAIA).

• Communications, Space and Technology Commission (CST).

11. Amendments to Policy

• We reserve the right to amend the policy.

• The updated version will be published here.

• Prior notice via email.

• Continued use of services = Agreement to amendments.

12. Contact Information

Ghamra Tourism and Adventures
Kingdom of Saudi Arabia
Phone: 0555019341
Email: info@ghamra.sa
Website: www.ghamra.sa

Thank you for your trust.
At Ghamra, we pride ourselves on transparency and integrity in handling our clients’ data.

Initial Publication Date: October 23, 2025